Exchanges & Returns
I would be happy to exchange any product for a different colour or size because I want you to be happy with your purchase and show it off with pride. Exchanges are available within 30 days from the original purchase date with proof of purchase. If I am unable to find you a suitable replacement then a store credit can be issued for use online.
Items can also be returned within 14 days of purchase as long as they are in their original state meaning, unworn (other than trying it on), undamaged and unwashed. Refunds will be issued once the product has been returned successfully.
Any items purchased from a Valley Town Trail Co. retailer will have to be exchanged or returned to that same retailer. Retailers may also have their own policies so check with them for details.
I would never leave you high and dry so if you have problems with an exchange or return through a retailer, please reach out and let me know.
If you have any other questions please feel free to reach out.
You can email me at firstname.lastname@example.org